VIA Contributors

Behind every VIA article there's an intrepid reporter risking sunburn on an exotic Tahitian cruise, indigestion on San Francisco's best food tours, and over-exfoliation in the West Coast's most relaxing spas. These are the men and women who lived to tell the tale.

Karen Leland

Karen Leland has been an executive coach, workshop leader, and keynote speaker to Fortune 500 companies including American Express, AT&T, Oracle, and Marriott Hotels.

She is also the coauthor of Customer Service For Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change.

As a freelance journalist she has written for such publications as the San Francisco Chronicle, Go Magazine, Sights Magazine, MyMidwest, Bottom Line Personal, Sales and Marketing Magazine, Incentive Magazine, Hemispheres and North Bay Biz. Visit her website at